GoodCall Recruiting

GoodCall - Customer Story

"Friday Feedback gives us a way to ensure that we are aware when things aren’t going as well as we think. We can then action those messages, improving engagement and overall well-being in GoodCall." - Blake Whittman, CEO

Read more in the customer story below:

What is GoodCall Recruiting?

"We are a new generation of recruitment company bringing a fresh approach to talent acquisition. Our focus is on innovative ways of engaging and marketing to the very passive candidate pool using cutting-edge technology such as social media coverage, the first mobile app in the market, and unique video usage. Our goal is to wake up the industry and evolve the human relations market."

What attracted you to the product?

"Our challenge was to understand what was happening across the company, not just in one team or with a few people. We wanted something non-intrusive that would give us insight that could be easily compared and contrasted. Finally, I loved the idea that it could be just a simple, single question each week which I hoped people would welcome." 

How long did it take to get up and running?

"Getting things going was actually extremely easy. The people adapted very quickly and we had over 80% participation in the first few weeks."

What results have you seen?

"Friday Feedback allows us to action small issues before they become big ones. I can also see month by month what is the mood of the company and compare that against changes or announcements made to gauge whether such events have a smaller or larger effect than we may have thought. The kudos function is a company favorite and allows people to nicely thank others for their weekly successes. 

In today’s world where very different generations are converging and need to understand each other to be effective and achieve company goals together, Friday Feedback gives us a way to ensure that we are aware when things aren’t going as well as we think. We can then action those messages, improving engagement and overall well-being in GoodCall."

What is the main benefit from the employee perspective?

"In my opinion, it is mainly two things. First, you have an option to say something nice via Kudos to your colleagues, sometimes it is just easier to write it down and it also means a lot that you took time with it and time is precious. Second, you can see how your working mood changes over time. That could be useful for multiple reasons such as motivation and energy at work."  - Elizabeth

First, it is really interesting to see the correlation between results and "happiness marks". Second, the fact that your managers can react really fast to problems that might not be caught without this tool." - Thomas

"It’s a nice way to track every week with a scale and with additional comments. You can see the trend of your ups - downs. It’s also a great channel to express your feelings about the specific atmosphere in the company." - Zuzana

What is your favorite part?

"It is probably the fact that you can see all your kudos in one place. It is nice to go it over from time to time, if you’re feeling down." - Elizabeth

"Definitely kudos - there is nothing better than a few words of appreciation after a week of hard work. Knowing that others see and point out your effort or results is simply amazing." - Thomas

"My favorite part is definitely kudos."  - Zuzana

Ready to try it out?

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